Terms of Service
PRICING & PAYMENTATOMIC DISC reserves the right to change its prices at any time without notice. Prices are subject to change if project materials (including, but not limited to CD/DVD masters, audio files, graphic files, photos, signed Intellectual Property Rights Form, payment) are not received according to quote. ATOMIC DISC accepts payment via cash, VISA, MasterCard, check and PayPal. Payment will have to be received in full before any production starts.
PRODUCTION TIMEATOMIC DISC's standard production time depends on the type of product ordered. Business days are Monday to Friday, 9:00 AM to 06:00 PM, not including holidays after all materials (including, but not limited to CD/DVD master, graphics files, audio files, video files, Intellectual Property Rights Form) needed for production has been approved by Customer and all production ready materials and payment has been received and approved by ATOMIC DISC. Failure to comply with ATOMIC DISC specifications in any file format will delay your project. Production times are estimates, not guarantees.
COPYRIGHTSATOMIC DISC requires that the Customer must be the intellectual property rights owner, lessee or license holder of all disc content submitted to ATOMIC DISC, and authorize its duplication. The Customer must also be the intellectual property rights owner, lessee or license holder of all graphic content submitted to ATOMIC DISC, and authorize its printing.
WARRANTYATOMIC DISC guarantees all manufactured and printed material against defects in quality and workmanship in accordance with industry standards. This guarantee is limited to replacement of defective product or price of defective product refunded at ATOMIC DISC’s discretion. This is only valid under the following conditions: ATOMIC DISC has received written notification of defect within thirty (30) days of shipping product. Product defects have been adequately documented to ATOMIC DISC and said defect has been accepted by ATOMIC DISC. ATOMIC DISC accepts that product has not been tampered with after it left ATOMIC DISC’s premises. ATOMIC DISC is not liable for any direct or indirect loss of revenue or profit, or other financial damages suffered by Customer for any reason whatsoever.
OVERRUNSUnlike most of our competition, ATOMIC DISC does not charge for overs.
PROOFINGATOMIC DISC expects to receive print ready digital graphics files from Customer, unless otherwise agreed. ATOMIC DISC will email digital PDF proofs and expect this to be approved before any production will begin. Customer is encouraged to look these over closely for content and layout and notify ATOMIC DISC of approval or request changes or ask any questions. Once ATOMIC DISC has received approval of proofs, any change request may incur additional fees. ATOMIC DISC is not responsible for any spelling, content or layout errors in proofs that has been approved by Customer or its representative. Please be aware that digital PDF files does not necessarily give an accurate color representation of what printed product will look like. Hard copy proofs are available at Customer request, at an additional charge.
RETURN OF CUSTOMER MATERIALSATOMIC DISC is not obligated to return materials submitted to us for duplication/printing, assuming that Customer has copies / originals of everything. ATOMIC DISC will treat Customer materials with the utmost respect, but ATOMIC DISC specifically denies all responsibilities for any damage or loss to Customer materials, while in our care. ATOMIC DISC does not insure Customer materials. ATOMIC DISC will keep all files pertaining to a project for 3 years from order / re-order date.
TAXES AND SHIPPING
ATOMIC DISC is located in Oregon, so there is NO SALES TAX on any product manufactured by, or service provided by ATOMIC DISC. ATOMIC DISC is not responsible for any damage that might occur during shipping. In case of said damage, please contact the carrier with your claim immediately. Even though ATOMIC DISC is not responsible for shipping damage, please let us know and we’ll assist in your claim.