Frequently Asked Questions

Please don't hesitate to contact us by phone (503) 610-2929 or email if you can't find the answer to your questions below.


How do I place an order?

You can simply place an order online 24/7 by clicking on any product page, selecting your preferences and clicking "Add to Cart" - just like any other online store. Once you've placed something in the cart you can either click back to "Products & Services" using the nav bar on top to place another item in your cart, or proceed to checkout.

During checkout you will select your payment preference: Debit/Credit Card, PayPal or Start Now - Pay Later. (See question below: What does "Start Now - Pay Later" mean?)

As soon as your checkout process is complete you will receive an order confirmation email with your order number and the link to the upload page.

Now you can upload your files and/or use our online design tool, and fill out the appropriate form(s) to complete your order.

If you upload your graphic files, rather than designing them on our website, we will prep those and send you PDF proofs via email for you to approve before we start production.

Do I need to create an account to place an order?

No, you do not have to create an account to place a CD/DVD, T-shirt, posters, or stickers order on our website. However, if you want to order vinyl, you'll have to create an account. Creating an account is free and does not mean you are obligated to complete an order.

What does "Start Now - Pay Later" mean?

It means you can place your order on our website, get an order number and upload your files before paying anything. We will then prep your graphics, send you proofs and start production upon your approval. Then we will send you an invoice via email with a simple payment button that you can pay using VISA, MasterCard, American Express, Discover or PayPal.

For vinyl the payment system is a little different and you will be required to pay a deposit before production can begin. For vinyl orders we do not accept PayPal.

How and when do I find out how much shipping will cost?

We have a shipping calculator in the cart. You can add a product to your cart, risk free! Just select the style of packaging you are interested in, choose the quantity, style and finish (if applicable) and hit the "Add to Cart" button. This will take you to the cart section of the website. At the bottom of the cart you'll find the shipping calculator. This will show you all the shipping options that will be available for your postal code later on in the check out process.

This way you can determine the shipping options that best fit your budget and timeline before moving forward with ordering. And you can easily remove an item from your cart, change the quantity, and calculate a shipping quote again for the new quantity or style of packaging!

How and when do I upload my files?

Once you place an order you will be emailed your order number as well as a link to a page to complete your order. There you can fill out your track list form, upload your audio and / or graphics files and read further information on file specs and requirements.

What are overs and how much do they cost?

When manufacturing CDs, DVDs, vinyl, and print work, it is normal for us to make more than the quantity ordered to account for quality control issues. Most companies charge you for the extras. In the case of CDs, DVDs, and print work we don't. We just give them to you for free.

If we end up with an under-run, meaning due to quality control too many units have to be discarded and you end up with less than you ordered, we will refund you the per unit cost.

Why don't you charge sales tax?

Atomic Disc is located in Oregon where there is no sales tax. The majority of US states do not charge sales taxes from items purchased from Oregon.

How long will my job take?

Once you have placed an order and we have received all of your elements (audio, graphics... etc.) pre-production starts. You will receive PDF proofs via email within 1-3 business days.

Once you approve the proofs, day zero of production time starts. Your produciton timeline depends on what you have ordered

Posters 1-2 Business Days
Stickers 2-6 Business Days
CD & DVD Duplication 4-9 Business Days
CD & DVD Replication 12-15 Business Days
T-shirts 10-12 Business Days
Vinyl: Atomic Express Packages 6-11 Weeks
Vinyl: Standard and Double Packages 10-15 Weeks
Mastering 10-15 Business Days
Graphic Design 3-5 Business Days

These production times are estimates and subject to change. If you are ordering vinyl, turnaround times often fluctuate. Call us at (503) 610-2929 for current estimated vinyl production times.

Shipping times depend on shipping method and destination.

How do I place a re-order of an old project?

In order to place a re-order, simply place a new order on our website for the same type of packaging as you ordered before. When specifying the options for your project you will be asked "Is this a re-order?" Select "Yes", or "Yes, with changes" if you need to make any modifications. If you remember your old order number, put that in as well in the field below.

You will receive an order confirmation, just as if it was a new order. Don't panic! You don't have to upload your files again, we  keep everything archived. However, if you wish to make small changes to certain aspects of your project, then you can upload the files that are changed and send us an email to to specify any details about the change.

Do you ship internationally?

Yes. We have a shipping calculator in the cart that will show you the various shipping options and prices to your destination before placing an order. If you prefer to talk to us just give us a call or email us before placing your order and we’ll be happy to estimate your international shipping charges. When shipping internationally there might be duties or taxes upon import. Atomic Disc is not liable for such fees.

Can you do a split shipment and send my orders to more than one location?

We’d be happy to ship your order to different locations. For instance, if you need promo copies sent to one location and sellable product to another location. These options may incur more shipping charges than if shipped to one location.

Will you return my artwork files?

We do not return any artwork files or masters unless we agree otherwise before starting your job. It is advisable that you keep originals or copies of everything you send us. Call us if you have any questions.

Does Atomic Disc offer a guarantee?

Most definitely! We make sure our products meet industry standards and will replace / refund if we’ve made a mistake. We do our very best to make sure you are 100% satisfied.

Are there any projects you won't do?

Yes, we will NOT run projects with audio, video, or graphics that blatantly represent sexual violence, misogyny, bigotry, homophobia, racism, anti-Semitism and plain hate. Such projects will be canceled.